Welcome to Step Up CX! I’m Janice Russell, owner of Step Up CX, and I’m thrilled to share my journey with you. With over six years of experience in the corporate training world, I've had the privilege of working with two nationally renowned companies, where I honed my skills in learning and development, training, and customer experience.
My passion lies in the transformative power of exceptional customer service. I believe that outstanding service is not just a function; it is a vital component that can drive an organization’s success. In today’s competitive landscape, delivering an extraordinary customer experience can set a business apart, fostering loyalty and ensuring long-term growth.
At Step Up CX, my mission is to empower organizations to elevate their customer interactions through tailored training programs and innovative solutions. I am dedicated to creating impactful products that meet the unique needs of my clients. I understand that each organization is distinct, and I strive to honor that individuality in every program I develop.
My commitment to education and continuous learning fuels my work. I believe that investing in your team is the key to achieving lasting success. By providing the right tools, resources, and training, I help organizations cultivate an environment where employees feel confident and equipped to deliver the best possible service to their clients.
Let’s work together to create a customized strategy that aligns with your goals and helps your organization thrive. Whether you're looking to enhance your training initiatives, develop specialized resources, or need consulting services, I am here to guide you every step of the way.
Thank you for considering Step Up CX as your partner in elevating customer experience. Together, we can create meaningful connections that resonate with your clients and drive success for your organization.
We understand that every organization has unique needs. Our Mix and Match option allows you to select specific components from our existing programs, or we can create a completely new training tailored to your objectives. Just reach out to us to discuss your requirements.
The duration varies depending on the program and its components. Most workshops are designed to be completed in one to two days, but we can adapt the schedule to fit your organization’s availability and needs.
Yes! We believe in the importance of follow-up and support. After the training, we offer consultation services, and follow-up coaching, to ensure your team successfully implements what they've learned.
While our primary focus is on financial institutions, our training programs are adaptable and can be applied across various industries. If your organization is committed to enhancing customer experience, we can help! Reach out and let's talk.
During a consultation, we will assess your current challenges and goals, discuss potential solutions, and outline how our training and resources can be tailored to meet your needs.
We offer both in-person and virtual training options to accommodate your organization’s preferences and logistical considerations.
The investment varies based on the type and scope of the training. We can provide a detailed proposal after discussing your specific needs and objectives.
Absolutely! We can provide guidance to your internal training team, helping them enhance their current programs and develop new strategies. Our Consultation Services are designed to empower your team toward success.
Getting started is easy! Simply contact us to discuss your needs, and we can schedule a consultation to explore the best options for your organization.